Customer Service Coordinator

Customer Service Coordinator

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Premier CC, a division of QualTek USA, LLC, is a national leader in the telecommunications customer service fulfillment industry. We specialize in residential & commercial installation, repair and construction services. Premier CC has been helping cable companies raise the bar in customer service for over 10 years.
Please apply at http://www.jobs.net/j/JCatllCJ?idpartenaire=14695
OR
Send resume to premiercareers@qualtekservices.com reference 003504/1 in the subject line
Job Description and Responsibilities :
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED)
Experience:
(3) to (6) months experience working in an inbound/outbound call center environment
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing skills
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment
Excellent data entry and scheduling skills
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Skill in prioritizing, monitoring, and reviewing work assignments
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Ability to operate on a (7) day per week schedule; weekend shifts may be required and shifts may vary from week to week
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day
EOE

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Full Time Admin/Customer Service

Full Time Admin/Customer Service

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Looking for full-time Admin/CSR help in Lansdale PA (will work primarily with Operations).
Priority given to those who live close to Lansdale, PA for commuting and reliability.
Looking for a wide variety of skills and ability to learn multiple systems and adapt. Our sales force of Brokers is all remote so must be comfortable assisting those who are not in office with you and have confidence and professionalism on the phone ( both receiving and making calls). We are looking for someone who is comfortable being primarily on the phones taking messages to send to the appropriate department and assisting those who may have simple operational issues as well as returning phone calls on the voicemail or who we need to check in on. Competent computer skills, knowledge of word, excel, email, are all needed.
Must be flexible with the ability to multitask is important, office attire is business casual and we are a tattoo friendly workplace, Hours are Mon-Fri 9-5 (with unpaid 30 min lunch, can opt to work until 5:30 for a full 40 hour week)
Please send your resume to Trena Gustaveson at tgustaveson@11capitalfinance.com to set up an interview
$12-$15/hr plus lots of room for growth and benefits available after probationary period

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CATERING SALES OFFICE- $18 and up

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JOB DESCRIPTION…
Work with repeat customers over the phone and book events for our very successful, off-premise, corporate catering operation. Work schedule is Monday to Friday, 7am to 2:00pm (approx.). Part-time/flexible scheduling positions available for the right person.
– Answer incoming phone calls and emails.
– Order input into Quickbooks.
– Fill out production sheets for chefs in the kitchen
– Handle same-day add-ons, changes and special requests.
– Make signage for catered events
– Format emails into Constant Contact and send them out to our catering and café client lists (5 café emails/week, 3 catering emails/week)
– Social Media Updates
JOB REQUIREMENTS …
– Bubbly, energetic and enjoy the challenge of talking to strangers and getting them to like you
– Two years customer service experience minimum
– Strong computer, verbal and math (we test for this pre-hire)
– Detail oriented- able to follow a checklist
– Mandatory drug testing and background checks
– Live within 25 minutes from Valley Forge
– Low maintenance & easy to work with
– A confident and clear speaking voice
HERE IS THE SHORT LIST OF OUR BENEFITS…
(For a more details, go to croccater.com and click on “Work for Us.”)
1) Free Meal Plan
2) Nights & weekends off.
3) For a more details, go to croccater.com and click on “Work for Us”
WHO WE ARE…
We are the largest, off-premise office caterer in the western Philadelphia suburbs (18 full-time employees, 5 part-time, 4 managers). We also have a café that serves lunch Monday through Friday. We specialize in fresh food with lots of color and strong flavor profiles (barbeque, salsas, soups, all kinds of salads, pasta dishes, lots of ethnic, vegetarian, and regional specialties). Turnover is low. In business since 1988. Strict no smoking…inside and out. We have the best team of workers around, period. We have a great training program with opportunities in the culinary arts, marketing and business management. Although our food is great, what makes us so special is the investment we make teaching others how to make work with less drama and great working conditions. Come in and see!
HOW TO APPLY…
1. Visit our website www.croccater.com and read the “About us Crocs” and “Work for Us” sections before you reply. If you are still really excited, carefully follow the following instructions:
2. Please PASTE your resume into your email reply (we DO NOT open up attachments) and,
3. Include two recent professional references. Also,
4. In two or three, well thought out sentences, tell us specifically why you are interested in both our company and this opportunity. Please no long stories and no “resume-speak.”

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Part-Time Answering Service Agents Needed

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****PLEASE NOTE: Candidates will only be considered if they call our employment hotline# 610-744-1200 and leave a message. This is considered a telephone audition and is the first step in our hiring process.****
ASD — Answering Service for Directors is looking for professional and compassionate candidates to work as Call Specialists in out Call Center located in Media, PA. We currently looking to fill our next training class and have several Part-Time Open Positions available with opportunities for promotion. As the answering service trusted by 35 percent of the nations funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.
ASD has been a family owned and operated company since 1972. We have experienced tremendous growth even during this difficult economy and our workforce is still growing. The strong teamwork environment is an added bonus to the many performance incentives and rewards available to our employees. You can earn $8,000 annually throughout the year in bonuses and incentives. ASD’s policy of promoting from within creates excellent opportunities for our staff to grow. We reward proven talent, so it’s no surprise that many of our long-standing employees began as part-time employees and have since made ASD their career.
JOIN ONE OF DELCO’S FASTEST GROWING COMPANIES!
If you are looking for a company that values and respects employees and offers careers instead of jobs, look no further. ASD is the leading answering service for funeral professionals. We are a company that promotes from within and rewards proven talent. More than half of our staff has been with us for 3 years or longer and over 50 of our employees have worked at ASD for more than 7 years.
Watch our Recruitment Video on YouTube: https://youtu.be/MErPccGfMAw
Complete list of benefits:
Earn $17-$23/hr
Paid training period
Medical, Dental and Vision insurance offered
A matching 401(k) plan
Tuition reimbursement
Attendance bonus
Performance bonus
Paid vacation
Paid time off for illness and personal days
Flexible hours
Smoke-free offices
On-site exercise facility
Weekend pay differential
Triple-time pay on holidays
Additional incentives for bilingual employees
This is an entry-level position. Call center experience is preferred but not required. However, all employees must complete an extensive, three-part test, to evaluate your typing, spelling, grammar and comprehension abilities. We HIGHLY RECOMMEND you visit www.typingtest.com to see if you are able to type over 35 WPM before applying for a position at ASD, as this is a requirement for all employees. Please note that we do adhere to a BUSINESS CASUAL dress code. Candidates that demonstrate a POSITIVE ATTITUDE are more likely to be considered for employment at ASD.
Additionally, new hires must exhibit certain skills within six months of their start date to continue with ASD. These skills include:
*Excellent listening and communication skills
*Empathetic, patient phone demeanor with clear speaking voice
*Strong attention to detail with essential English and grammar skills
*Excellent composure with the ability to calmly defuse emotionally unstable callers
*Commitment to excellent attendance and proven reliability
*Exceptional short-term memory with an ability to take accurate, thorough messages
*Extensive familiarity of funeral customs, terms and procedures
*Dependable team player attitude with an understanding that calls cannot be delayed and must be handled immediately, including weekends, holidays, and days with extreme weather conditions
*Perceptive and conscientious with intuition to quickly determine the needs of each caller
If you are interested in starting your career at ASD, please call 610-744-1200 to leave a Phone Introduction. You will be greeted by a recording that will provide further instructions. Visit myasd.com/career for more information.

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Entry Level Recruiter

Entry Level Recruiter

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QualTek USA, LLC is a turnkey provider in the telecommunications industry. QualTek is the company of choice for providing technical labor, project management and support services to the wireless, wireline and satellite industries. QualTek also provides additional services to state and local municipalities within their service regions. We deploy a workforce of over 1,000 technicians throughout 34 field offices. QualTek is the parent company to subsidiaries: NX Utilities, LLC, Empire Telecom USA, LLC and QualSat, LLC.
Please apply at http://www.jobs.net/j/JYUjxjJQ?idpartenaire=14695
OR
Send resume to careers@qualtekservices.com reference 003405 in the subject line
Job Description and Responsibilities :
This position provides administrative support to members of the recruiting team and assists with various stages of the recruiting and onboarding process.
Primary Responsibilities:
Ensure compliance through the lifecycle of the recruiting process
Schedule and/or conduct phone screens
Initiate pre-employment screening process, adjudicate pre-employment screening results, and report findings of pre-employment screenings to recruitment team
Responsible for timely and professional interaction with candidates
Serve as an important source of information and education for candidates by providing important details and insight regarding job responsibilities, including an overview of the Company, hours, policies and procedures, benefits, and what to expect once employed
Disposition candidates appropriately in the Applicant Tracking System (ATS)
Ensure all hiring activity reports are updated and completed on a regular basis
Prepare reports and presentations for the recruiting team
Create employee files
Communicate new hire start dates to appropriate individuals involved in the onboarding process
Assist with job postings in the Applicant Tracking System and other job boards
Prepare recruiting department weekly expense report
Assist recruiting team in other areas as determined by management
Requirements :
Education:
BA or BS or equivalent required or equivalent with 6 months – 2 years of related experience required
Experience:
6 months – 2 years of related experience required; human resources or recruiting experience is a plus
Knowledge of recruiting and employment practices, and federal and state employment laws is a plus
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Soft Skills:
Highly organized and detail orientated
Excellent communication and customer service skills
Ability to multi-task and work in a fast paced environment under tight deadlines
Time management skills; deadline adherence is mandatory
Ability to work independently with little supervision
Ability to maintain the confidentiality of records and personal information
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
EOE

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