Customer Service Coordinator

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Premier CC, a division of QualTek USA, LLC, is a national leader in the telecommunications customer service fulfillment industry. We specialize in residential & commercial installation, repair and construction services. Premier CC has been helping cable companies raise the bar in customer service for over 10 years. Please visit our website for more information.
Please apply at http://www.jobs.net/j/JehvoAai?idpartenaire=14695
OR
Send resumes to careers@premierccdirect.com and reference job posting ID 003504/3 in the subject line.
Job Description and Responsibilities :
Job Summary: This position is responsible to fulfill service requests in a timely manner and dispatch appropriately. Additionally, the Customer Service Coordinator is the primary point of contact for the customer and end user and must ensure compliance with all service level agreements.
Primary Responsibilities:
Input, review, and evaluate all trouble and maintenance tickets
Review all accounts to verify each has been closed out correctly
Responsible for the timely assistance of customers over multiple lines of business via the appropriate internal systems/process
Provide real time customer contact when inquiries are received
Field incoming inquiries from the local office and respond in a timely manner
Update all field supervisors and managers of any high priority service related issues or escalations requiring immediate attention
Help drive resolution of difficult customer situations
Recommend process improvement solutions to the Director of Customer Service to better meet established standards as well as communicate best practices to the Customer Service Team
Responsible for the data integrity of the system by maintaining an accurate work log for all system issued tickets
Ensure appointments times are met and real-time updates are provided
Other duties as assigned
Requirements :
Qualifications
Education:
High school diploma or general education degree (GED)
Experience:
(3) to (6) months experience working in an inbound/outbound call center environment
Technical Skills:
Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint)
Heavy data base entry and word processing skills
Ability to utilize internal order processing system and workforce management system
Soft Skills:
Ability to multi-task and work in a fast paced environment
Excellent data entry and scheduling skills
Must possess strong verbal and written communication skills
Highly organized and detail orientated
Skill in prioritizing, monitoring, and reviewing work assignments
Physical Requirements:
Must be able to pass pre-employment screening that includes background and drug testing
Ability to operate on a (7) day per week schedule; weekend shifts may be required and shifts may vary from week to week
Sitting at a desk for 8-10 hours a day
Working on a computer for 8-10 hours a day

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Chiropractic Assistant / Front Desk / Receptionist

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Horsham, PA
Thriving & Energetic Chiropractic office looking for someone with 8 Arms and 8 Legs to help us serve and teach our community about the benefits of natural health care.
Do you enjoy interacting with many people daily in a warm caring environment? Our team is looking for a high energy, fun loving, organized, warm person to help support our patients with scheduling of their care as well as maintain a positive office environment.
NO HEALTHCARE EXPERIENCE REQUIRED!
* Are you looking for a career and not a J-O-B?
* Are you a smiler and a people person?
* Do you get energized by helping people of all ages — newborns to the elderly?
* Do you like to do good deeds?
* Are you honest, hard-working, punctual, and detail oriented?
* Do you like a lot of variety in your workday and duties with no two days being the same?
* Are you professional in appearance and in communication?
* Do you enjoy working as part of a team to achieve goals?
* Do you root for the underdog?
* Do you, after you are properly trained, prefer to work without constant supervision, taking charge of a process and seeing it through to completion yourself?
* Can you laugh at, take responsibility for and learn from your mistakes?
* Do you offer solutions to problems instead of just complain about problems?
* Do you want to BE the best and work WITH the best?
If this sounds like you, we want to hear from you!
We are looking for an enthusiastic team player, someone that is coachable, self-driven, open-minded and friendly with great communication skills. We will train you on literally every aspect needed to be successful. However, you must have the ability to multitask, use common-sense, be organized, be reliable, be punctual, and work independently.
Essential Functions:
AGAIN, NO EXPERIENCE NECESSARY! In fact, people with no experience usually have no bad habits developed. WE WILL TRAIN YOU!
To give you an idea of what the job entails, once you are fully trained you will be:
* assisting the doctor with hands-on patient-care including: performing modalities on the patient including ultrasound, electric muscle stimulation and the application of heat and ice, traction
* directing the flow of patient traffic in the office to ensure a pleasant experience for the patient and efficiency for the doctor
* coordinating the schedule with the front-desk scheduling personnel
* calling patients to help them schedule missed appointments
* calling other health-care providers to schedule patient referrals or request medical records
* calling insurance companies to gain pre-certification for treatments
* interfacing with the insurance billing department to ensure maximum reimbursement through proper coding and medical records preparation
* attending webinars and seminars to keep up with the state-of-the-art in our profession
* Cross-training into other positions in the office as your aptitudes dictate including: marketing, accounting, insurance billing, general clerical duties, regulatory compliance, etc.,
* … And much more!
Qualifications:
We are looking for an individual that has their high school degree, and additional education: either specialized training and/or college education. Ideal candidate would have degree and/or certification in exercise physiology, kinesiology, health-care administration, massage therapy, RadTech, Certified Personal Trainer, athletic trainer, physical therapy assistant, etc.
But please, please understand: We Hire the Person not the Resume!
This is not a desk job! As such, you must be able to lift, push and pull over 25 pounds on a regular basis, walk and work on your feet for long periods of time and be able to kneel, bend over and reach above your head without problem.
You must live within 15 minutes of our Horsham, PA office and have your own transportation.
To apply, please start here with an online assessment to determine how likely you are to fit in this role, and how likely the role is to be a good fit for you.
Please give this your full attention:https://apply.wonscore.io/UCQSPD/Serene-Chiroptractic-and-Physical-Therapy

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Part Time Claims Processor! Great Career Opportunity!

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PeopleShare has immediate openings for Claims Processors in Horsham, PA! Qualified candidates apply today for this great career opportunity! Schedule: 25-27 hours per week – FLEXIBLE on schedule, can pick hours Must have availability Monday through Friday 8:00 am to 5:00 pm Saturday 9:00am to 3:00pm on a rotational basis (once every four weeks) Pay Rate: $14.25 per hour Temporary to Permanent Hire Position!Job Responsibilities & Description: After an auto or homeowner loss, the Claims Processor is responsible for taking reports of accidentsInput policyholder information into computer systemVerify coverage and make arrangements for inspections of damaged propertiesJob Requirements: 1-2 years of strong customer service required Candidates must be detail-oriented and comfortable working in a fast paced environment Strong computer skills are a must Must be able to handle a large volume of telephone requests If interested please reply with your updated resume and contact information. If you have any questions please contact PeopleShare at 215-682-7300

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Admin/Sales Assistant

Admin/Sales Assistant

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Are you a hard worker who gives the job everything you have? Does the idea of monthly profit sharing/bonus that rewards you immediately for your hard work appeal to you? If so, we want you to join our team where go-getters thrive and are rewarded at month-end for their contributions.
Work hard in a casual atmosphere to help our growing, innovative finance company become the best in the business.
Responsibilities and Duties:
– Effectively and professionally process high volume of contracts
– Ensure all documents are prepared and organized
– Telephone and email outreach to current customers
– Inbound/outbound contact to resolve problems with various constituents
– Prioritize tasks in an effective and efficient manner
Must have strong verbal and written communication skills. Competitive salary + profit sharing.
Call 267-401-1610 and leave a message to be considered for an interview.

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